{"id":949,"date":"2015-10-08T12:14:14","date_gmt":"2015-10-08T12:14:14","guid":{"rendered":"https:\/\/ayumii.com\/?p=949"},"modified":"2020-05-27T07:43:35","modified_gmt":"2020-05-27T07:43:35","slug":"2015-airasia-flight-delay-claim","status":"publish","type":"post","link":"https:\/\/ayumii.com\/2015-airasia-flight-delay-claim\/","title":{"rendered":"\u3010\u5cc7\u91cc\u5cf6\u73a9\u900f\u900f\u3011\u4e9e\u6d32\u822a\u7a7aAirAsia_\u73ed\u6a5f\u5ef6\u8aa4\u8b49\u660e \u2663 \u5ef6\u8aa4\u4fdd\u96aa\u8ce0\u511f\u7533\u8acb"},"content":{"rendered":"
<\/span><\/div>

\u9019\u6b21\u5230\u5cc7\u91cc\u5cf6\u904a\u73a9\u7684\u56de\u7a0b\u73ed\u6a5f\uff0c\u6b63\u597d\u78b0\u5230\u675c\u9d51\u98b1\u98a8\uff0c09\/28\u5168\u5929\u6843\u5712\u4e2d\u6b63\u6a5f\u5834\u7684\u98db\u6a5f\u5e7e\u4e4e\u90fd\u505c\u98db\u3002<\/p>\n

\u73ed\u6a5f\u5ef6\u9072\u4e86\u4e00\u5929\uff0c\u6d69\u6d69\u8569\u8569\u7684\u4e00\u7fa4\u670b\u53cb\u5011\uff08\u56e0\u798d\u5f97\u798f\uff1f\u591a\u8cfa\u5230\u4e00\u5929\u5047XDD) \u8981\u5728\u5cc7\u91cc\u5cf6\u591a\u5f85\u4e00\u5929\u3002<\/p>\n

\u9084\u597d\u6709\u4fdd\u4e86\u65c5\u904a\u4e0d\u4fbf\u96aa\uff0c\u4e0d\u4f46\u4e0d\u7528\u64d4\u5fc3\u9810\u7b97\u7834\u8868\uff0c\u9084\u70ba\u6211\u5011\u7701\u4e0b\u4f4f\u5bbf\u8cbb\uff0c\u5916\u52a0\u5728mall\u88e1\u591a\u8cb7\u5e7e\u4ef6\u8863\u670d\u3002<\/p>\n

\"00<\/p>\n

<\/p>\n

\u4eca\u5e74\u7684\u98b1\u98a8\u4e00\u500b\u63a5\u8457\u4e00\u500b\uff0c\u53c8\u90fd\u662f\u78b0\u5230\u5047\u65e5@@ \u76f8\u4fe1\u4e00\u5b9a\u6709\u4e0d\u5c11\u670b\u53cb\u78b0\u5230\u8ddf\u6211\u4e00\u6a23\u7684\u72c0\u6cc1…<\/p>\n

\u672c\u7bc7\u4e3b\u8981\u662f\u628a\u7533\u8acb\u4e9e\u822a\u73ed\u6a5f\u5ef6\u8aa4\u8b49\u660e\u548c\u8ddf\u4fdd\u96aa\u516c\u53f8\u7533\u8acb\u8ce0\u511f\u7684\u904e\u7a0b\u90fd\u8a18\u9304\u4e0b\u4f86\uff0c<\/p>\n

\u5206\u4eab\u7d66\u9700\u8981\u7684\u4eba\u5662\uff01<\/p>\n

 <\/p>\n

1. \u6536\u5230\u73ed\u6a5f\u5ef6\u671f\u7684e-mail\u901a\u77e5\u4fe1\u00a0<\/span><\/strong><\/p>\n

\u539f\u672c\u9810\u8a08\u65bc9\/28 18:15\u8d77\u98db\u7684\u73ed\u6a5f\uff0c\u572814:10\u6536\u5230\u73ed\u6a5f\u5ef6\u671fe-mail\uff0c\u8aaa\u660e\u539f\u672c\u642d\u4e58\u7684\u73ed\u6a5f\u88ab\u5ef6\u671f\u81f3\u9694\u4e00\u5929\u7684\u540c\u4e00\u6642\u9593\uff0c\u53e6\u5916\u4e5f\u63d0\u4f9b”\u9078\u64c7\u91cd\u65b0\u5b89\u6392\u6642\u9593”\u53ca”\u9000\u8cbb”\u5169\u500b\u9078\u9805\u7d66\u4e58\u5ba2\uff0c\u5168\u6587\u5982\u4e0b\uff1a\u00a0<\/p>\n\n\n\n
\n

Indonesia Preflight <indo_preflight_noreply@airasia.com<\/a>> \u65bc 2015\u5e749\u670828\u65e5 14:10 \u5beb\u9053\uff1a<\/span><\/span>
\n \u00a0<\/p>\n

\n

Your booking number:<\/span>
\n B6888L<\/span><\/p>\n

Dear Ms. XXX,<\/span><\/p>\n

\u00a0<\/span><\/p>\n

First and foremost, we would like to take this opportunity to thank you for choosing AirAsia Indonesia.<\/span><\/p>\n

We would like to advise that your flight XT 900 with booking number B6888L which was originally scheduled to depart from Denpasar (DPS) to Taipei (TPE) on Monday, September 28, 2015 at 18:15 has unfortunately been rescheduled\u00a0to a later time.<\/span><\/p>\n

\n

Please note that your new departure date is\u00a0Tuesday, September 29, 2015<\/strong>,\u00a0\u00a0with XT 900\u00a0at\u00a018:15<\/strong>\u00a0hours while the arrival time is 00:10 hours, local time.<\/span><\/p>\n

In order to mitigate the inconveniences caused by the flight reschedule, AirAsia offers the following recovery options:<\/span><\/p>\n

1.\u00a0<\/span>Move flight (reschedule) 14 (fourteen) days prior or after your original departure date based on availability and first-come-first-serve basis. Kindly note that flight changes\u00a0must be made only through our support channels<\/strong>\u00a0listed below.<\/span><\/span><\/p>\n

2.\u00a0<\/span>Credit Shell \u2013 A deposit in AirAsia equivalent to the value of the confirmed booking to be used for payment for any AirAsia tickets. Credit Shell is valid for 90 days from the date of issue.<\/span><\/span><\/p>\n

\u00a0<\/p>\n

Should you require further assistance, please do not hesitate to contact us through the following support channels:<\/span><\/p>\n

1.\u00a0 Submit queries through\u00a0<\/span>online form<\/span><\/a><\/span><\/p>\n

2.\u00a0\u00a0<\/span>Live Chat<\/a><\/span><\/p>\n

Please accept our sincere apologies for any inconveniences caused.<\/span><\/p>\n

We are looking forward to welcoming you onboard and to providing you the best AirAsia experience.<\/span><\/p>\n

Thank you for your understanding.<\/span><\/p>\n

\u00a0<\/span><\/p>\n

Kind regards,<\/span><\/p>\n

Pre-Flight<\/span><\/p>\n

AirAsia Indonesia<\/span><\/p>\n<\/div>\n<\/blockquote>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

\u00a02. \u7533\u8acb”\u6b63\u5f0f\u73ed\u6a5f\u5ef6\u8aa4\u8b49\u660e”\u00a0(9\/28 17:30\u5de6\u53f3\u9001\u51fa\u7533\u8acb)<\/strong><\/span><\/p>\n

\u9ede\u64ca\u4fe1\u4e2de-Form\u9023\u7d50\uff0c\u4e26\u586b\u5beb\u8868\u683c\u63d0\u51fa\u7533\u8acb\u73ed\u6a5f\u5ef6\u8aa4\u8b49\u660e\u9700\u6c42\u3002\u00a0\u9078\u9805\u548c\u5167\u5bb9\u5982\u4e0b\uff0c\u8b93\u5927\u5bb6\u53c3\u8003~<\/p>\n

\"02<\/a><\/p>\n

\u25cf Case Category:<\/strong> Customer Request<\/strong><\/span><\/span><\/p>\n

\u25cf Type:<\/strong> Document Request<\/strong><\/span><\/span><\/p>\n

\u25cf Feedback:<\/strong>\u00a0\u63d0\u4f9b\u6211\u5beb\u7684e-mail\u4f9b\u53c3\u8003<\/span><\/strong><\/span><\/p>\n

\u6a58\u8272<\/strong><\/span>\u90e8\u5206\u662f\u6839\u64da\u6bcf\u7a2e\u60c5\u6cc1\u4e0d\u540c\u53ef\u4f5c\u4fee\u6539\uff1b<\/span>\u9ec3\u8272<\/span><\/strong>\u90e8\u5206\u70ba\u8aaa\u660e\u3002<\/span><\/p>\n

 <\/p>\n\n\n\n
\n

Dear Sir,<\/span><\/p>\n

Our flight to Taiwan<\/span><\/strong> has already been reschedule due to the severe weather condition<\/span><\/strong>.<\/span><\/p>\n

(Please refer to the attachment for details) \u2190\u6211\u6709\u9644\u4e0a\u4e9e\u822a\u5bc4\u7684\u73ed\u6a5f\u5ef6\u8aa4e-mail\u4f9b\u53c3\u8003<\/span><\/strong><\/span><\/span><\/p>\n

 <\/p>\n

As the result, please send me the certification of flight<\/strong> delay<\/strong> asap<\/span><\/p>\n

for us to apply “flight delay compensation” toward our insurance company.<\/span><\/p>\n

 <\/p>\n

The following information is required: \u2190\u901a\u5e38\u4fdd\u96aa\u516c\u53f8\u6703\u8981\u6c42\u73ed\u6a5f\u5ef6\u8aa4\u8b49\u660e\u9700\u8981\u4ee5\u4e0b\u5e7e\u9805\u8cc7\u6599<\/span><\/strong><\/span><\/span><\/p>\n

1. Reason of delay.<\/strong> (eg: Typhoon) \u2190\u73ed\u6a5f\u5ef6\u8aa4\u7684\u539f\u56e0<\/span><\/strong><\/span><\/span><\/p>\n

2. Delayed time:<\/strong> (24 hrs) \u2190\u73ed\u6a5f\u5ef6\u8aa4\u7684\u6642\u9593<\/span><\/strong><\/span><\/span><\/p>\n

Original:<\/span><\/p>\n

Denpasar (DPS) to Taipei (TPE) on<\/span><\/strong><\/span><\/p>\n

Monday, September 28, 2015 at 18:15<\/span><\/strong><\/span><\/p>\n

 <\/p>\n

Reschedule:<\/span><\/p>\n

Denpasar (DPS) to Taipei (TPE) on<\/span><\/strong><\/span><\/p>\n

Tuesday September 29, 2015 at 18:15<\/span><\/strong><\/span><\/p>\n

 <\/p>\n

3. Name of every passenger under this booking number \u2190\u540c\u4e00\u8a02\u55ae\u4e0a\u7684\u6240\u6709\u4e58\u5ba2\u540d<\/span><\/strong><\/span><\/p>\n

Yeh, XXXX<\/span><\/p>\n

Wang, XXXXX<\/span><\/p>\n

 <\/p>\n

Thank you so much and look forward to your reply.<\/span><\/p>\n

Sincerely,<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

\u00a04. \u6536\u5230\u7cfb\u7d71\u56de\u8986 (9\/28 18:09 \u6536\u5230\u56de\u8986)<\/span><\/strong><\/span><\/p>\n

\u9001\u51fa\u7533\u8acb\u4e4b\u5f8c\uff0c\u5927\u7d0430~\u4e00\u5c0f\u6642\u5167\u6703\u6536\u5230\u7cfb\u7d71\u7684\u81ea\u52d5\u56de\u8986\u4fe1\u4ef6\uff0c\u8981\u63d0\u9192\u5927\u5bb6\u7684\u662f\uff0c\u5b83\u4e0d\u4e00\u5b9a\u6703\u56de\u8986\u5230\u4f60\u5728e-Form\u586b\u7684e-mail\uff0c\u66f4\u6709\u53ef\u80fd\u767c\u5230\u8a02\u8cfc\u6a5f\u7968\u6642\u586b\u7684e-mail\u4fe1\u7bb1\u88e1\uff0c\u6240\u4ee5\u5982\u679c\u767b\u8a18\u4e0d\u540c\u4fe1\u7bb1\u7684\u4eba\uff0c\u8981\u8a18\u5f97\u53bb\u5176\u4ed6\u7684e-mail\u4fe1\u7bb1\u6536\u6536\u770b\u5594:PP<\/p>\n\n\n\n
\n

Dear xxxxx,<\/span><\/p>\n

\u00a0<\/span><\/p>\n

Thank you for writing in to AirAsia.\u00a0<\/span>

\n \u00a0<\/p>\n

\u00a0<\/span><\/p>\n

Your feedback reference number is CAS-12723448-BWGHHY.<\/span><\/p>\n

We will respond to you within 5 working days.<\/span>

\n \u00a0<\/p>\n

\u00a0<\/span><\/p>\n

For queries on products and services, please refer to our AskAirAsia page at\u00a0http:\/\/www.airasia.com\/ask<\/a>.<\/span><\/p>\n

\u00a0<\/span><\/p>\n

For urgent issues, please contact our LiveChat team.\u00a0<\/span>They can be reached at\u00a0http:\/\/www.airasia.com\/my\/en\/live-chat.page<\/a>.\u00a0<\/span>This service is available daily from 8am \u2013 8pm (GMT+8).\u00a0<\/span>We support English, Bahasa Malaysia, Bahasa Indonesia, Mandarin, Thai, Tagalog and Japanese languages.\u00a0<\/span><\/span>

\n \u00a0<\/p>\n

\u00a0<\/span><\/p>\n

Kind Regards,<\/span><\/p>\n

AirAsia<\/span>

\n \u00a0<\/p>\n

\u00a0<\/span><\/p>\n

Note: This is an auto-generated email sent by AirAsia CRM. Please do not reply to this email thread.<\/em><\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

5. \u6536\u5230\u73ed\u6a5f\u5ef6\u8aa4\u8b49\u660e (9\/29 18:46 \u6536\u5230\u56de\u8986)<\/span><\/strong><\/p>\n

\u52d5\u4f5c\u8d85\u8fc5\u901f\uff0c\u624d\u4e00\u5929\u5c31\u6536\u5230”\u73ed\u6a5f\u5ef6\u8aa4\u8b49\u660e”\uff0c\u800c\u4e14\u5167\u5bb9\u5b8c\u5168\u7b26\u5408\u8981\u6c42\uff01<\/p>\n

\u56de\u8986\u7684\u4fe1\u4ef6\u8ddf\u9644\u6a94\u5982\u4e0b\uff1a<\/p>\n\n\n\n
\n

Dear Ms. xxxxx,<\/p>\n

Thank you for your feedback to AirAsia Customer Care.<\/span><\/p>\n

\u00a0<\/span><\/p>\n

With regards to your email, we hereby enclose the Delay Letter<\/span>, notifying your DPS-TPE flight status on booking number B6888L.<\/span>
\n \u00a0<\/p>\n

Kindly find the file attached for your perusal.<\/p>\n

Should you need fast response to your enquiries in the future, please follow our Twitter Account\u00a0AskAirAsia\u00a0<\/em>(http:\/\/www.twitter.com\/AskAirAsia<\/span><\/a>) or visit our Live Chat portal at\u00a0http:\/\/www.airasia.com\/my\/en\/live-chat.page<\/span><\/a>.<\/p>\n

Thank you for your kind attention and we look forward to see you again.<\/p>\n

Warm Regards,<\/p>\n

\n Dewi S
\n Customer Care<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

\"03<\/a><\/p>\n

 <\/p>\n

\u62ff\u5230\u73ed\u6a5f\u5ef6\u8aa4\u8b49\u660e\u4ee5\u5f8c\uff0c\u7576\u7136\u5c31\u662f\u8981\u958b\u59cb\u7533\u8acb\u4fdd\u96aa\u8ce0\u511f\u56c9\uff01<\/span><\/p>\n

\u7533\u8acb\u4fdd\u96aa\u8ce0\u511f\u4e0d\u5916\u4e4e\u5c31\u662f\u8981\u5099\u9f4a\u4ee5\u4e0b\u5e7e\u7a2e\u6587\u4ef6\uff1a<\/span><\/p>\n

\u25cf <\/span>\u7406\u8ce0\u7533\u8acb\u66f8<\/span><\/span><\/strong>–<\/span>—–> <\/span>\u4f60\u7684\u4fdd\u96aa\u54e1\u6703\u5e6b\u4f60\u586b\u597d\uff0c\u5982\u679c\u662f\u4f4d\u8ca0\u8cac\u7684\u4fdd\u96aa\u696d\u52d9<\/span>XDD<\/span><\/span><\/p>\n

\u5728\u9019\u88e1\u7279\u5225\u611f\u8b1d\u6211\u7684\u5b78\u9577\uff0c\u540c\u6642\u4e5f\u662f\u5357\u5c71\u4eba\u58fd\u7684\u696d\u52d9\u4e3b\u4efb <\/span><\/strong><\/span>\u7c98\u666f\u6607<\/span><\/strong>\uff0c<\/span><\/span>\u6bcf\u6b21\u90fd\u8010\u5fc3\u7684\u56de\u7b54\u6211\u7684\u554f\u984c\u7a4d\u6975\u3001\u5e6b\u6211\u722d\u53d6\u61c9\u6709\u7684\u6b0a\u5229\uff01<\/span>\u5982\u679c\u5927\u5bb6\u6709\u8981\u4fdd\u4fdd\u96aa\uff0c\u537b\u6c92\u6709\u8a8d\u8b58\u4fe1\u4efb\u7684\u4fdd\u96aa\u54e1\uff0c\u53ef\u4ee5\u627e\u4ed6\u5594~<\/span><\/p>\n

\u25cf <\/span>\u88ab\u4fdd\u96aa\u4eba\u4e4b\u6a5f\u7968\u53ca\u767b\u6a5f\u8b49\u6216\u822a\u7a7a\u696d\u8005\u51fa\u5177\u4e4b\u642d\u6a5f\u8b49\u660e<\/span><\/span><\/strong><\/p>\n

\u25cf <\/span>\u822a\u7a7a\u696d\u8005\u6240\u51fa\u5177\u8f09\u6709\u88ab\u5ef6\u8aa4\u671f\u9593\u53ca\u5ef6\u8aa4\u539f\u56e0\u4e4b\u8b49\u660e<\/span><\/span><\/strong><\/p>\n

 <\/p>\n

6. \u59a5\u5584\u4fdd\u5b58\u767b\u6a5f\u8b49<\/span><\/strong><\/p>\n

\u4e0d\u7528\u6211\u8aaa\u5927\u5bb6\u61c9\u8a72\u90fd\u77e5\u9053\u9019\u500b\u5f88\u91cd\u8981XDD\u6c92\u6709\u5b83\u5c31\u4e0d\u80fd\u7533\u8acb\u5ef6\u8aa4\u4fdd\u96aa\u8ce0\u511f\u4e86! (\u800c\u4e14\u8a18\u5f97\u4e00\u5b9a\u8981\u662f\u6b63\u672c\uff01)<\/p>\n

\"04<\/a><\/p>\n

7. \u5b58\u647a\u5f71\u672c<\/span><\/strong><\/p>\n

\u53ef\u4ee5\u9078\u64c7\u628a\u9322\u532f\u5230\u4f60\u7684\u6236\u982d\uff0c\u6216\u662f\u958b\u652f\u7968\u7d66\u4f60\uff0c\u8981\u532f\u5230\u9280\u884c\u6216\u90f5\u5c40\u5e33\u6236\u7684\u8a71\uff0c\u5c31\u8981\u63d0\u4f9b\u6709\u81ea\u5df1\u6236\u540d\u548c\u5e33\u865f\u7684\u5b58\u647a\u5f71\u672c\uff0c\u8b93\u4fdd\u96aa\u516c\u53f8\u6838\u5c0d\u4e26\u9032\u884c\u532f\u6b3e:D<\/p>\n

\"05<\/a><\/p>\n

 <\/p>\n

\u4ee5\u4e0a\uff0c\u5c31\u662f\u6574\u500b\u7533\u8acb\u5ef6\u8aa4\u4fdd\u96aa\u8ce0\u511f\u7684\u904e\u7a0b\uff0c\u56de\u4f86\u5f8c10.5<\/span><\/strong>\u628a\u6587\u4ef6\u90fd\u9001\u51fa\uff0c\u5e0c\u671b\u5c0d\u8981\u7533\u8acb\u7684\u4eba\u6709\u5e6b\u52a9:D \u5f8c\u7e8c\u4e0d\u8ad6\u6709\u6c92\u6709\u62ff\u5230\u8ce0\u511f\uff0c\u6703\u518d\u88dc\u5145\u4e0a\u4f86~<\/p>\n

 <\/p>\n

 <\/p>\n

\u5f8c\u8a18<\/span><\/strong><\/p>\n

\u7406\u8ce0\u65bc2015.10.21<\/span><\/strong>\u6703\u5230\u6236\u982d\u88e1\uff0c\u4e00\u517113\u500b\u5de5\u4f5c\u65e5\uff0c\u4fdd\u96aa\u516c\u53f8\u8aaa\u5982\u679c\u8d85\u904e15\u5929\uff0c\u8ce0\u511f\u91d1\u984d\u6703\u88dc\u4e0a\u5229\u606f\u5594\uff01<\/p>\n

 <\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"

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