【峇里島玩透透】亞洲航空AirAsia_班機延誤證明 ♣ 延誤保險賠償申請

Indonesia Preflight <indo_preflight_noreply@airasia.com> 於 2015年9月28日 14:10 寫道：
 

Your booking number:
B6888L

Dear Ms. XXX,

 

First and foremost, we would like to take this opportunity to thank you for choosing AirAsia Indonesia.

We would like to advise that your flight XT 900 with booking number B6888L which was originally scheduled to depart from Denpasar (DPS) to Taipei (TPE) on Monday, September 28, 2015 at 18:15 has unfortunately been rescheduled to a later time.

Please note that your new departure date is Tuesday, September 29, 2015,  with XT 900 at 18:15 hours while the arrival time is 00:10 hours, local time.

In order to mitigate the inconveniences caused by the flight reschedule, AirAsia offers the following recovery options:

1. Move flight (reschedule) 14 (fourteen) days prior or after your original departure date based on availability and first-come-first-serve basis. Kindly note that flight changes must be made only through our support channels listed below.

2. Credit Shell – A deposit in AirAsia equivalent to the value of the confirmed booking to be used for payment for any AirAsia tickets. Credit Shell is valid for 90 days from the date of issue.

 

Should you require further assistance, please do not hesitate to contact us through the following support channels:

1.  Submit queries through online form

2.  Live Chat

Please accept our sincere apologies for any inconveniences caused.

We are looking forward to welcoming you onboard and to providing you the best AirAsia experience.

Thank you for your understanding.

 

Kind regards,

Pre-Flight

AirAsia Indonesia

Dear Sir,

Our flight to Taiwan has already been reschedule due to the severe weather condition.

(Please refer to the attachment for details) ←我有附上亞航寄的班機延誤e-mail供參考

As the result, please send me the certification of flight delay asap

for us to apply “flight delay compensation” toward our insurance company.

The following information is required: ←通常保險公司會要求班機延誤證明需要以下幾項資料

1. Reason of delay. (eg: Typhoon) ←班機延誤的原因

2. Delayed time: (24 hrs) ←班機延誤的時間

Original:

Denpasar (DPS) to Taipei (TPE) on

Monday, September 28, 2015 at 18:15

Reschedule:

Denpasar (DPS) to Taipei (TPE) on

Tuesday September 29, 2015 at 18:15

3. Name of every passenger under this booking number ←同一訂單上的所有乘客名

Yeh, XXXX

Wang, XXXXX

Thank you so much and look forward to your reply.

Sincerely,

Dear xxxxx,

Thank you for writing in to AirAsia. 

 

Your feedback reference number is CAS-12723448-BWGHHY.

We will respond to you within 5 working days.

 

For queries on products and services, please refer to our AskAirAsia page at http://www.airasia.com/ask.

For urgent issues, please contact our LiveChat team. They can be reached at http://www.airasia.com/my/en/live-chat.page. This service is available daily from 8am – 8pm (GMT+8). We support English, Bahasa Malaysia, Bahasa Indonesia, Mandarin, Thai, Tagalog and Japanese languages. 

 

Kind Regards,

AirAsia

 

Note: This is an auto-generated email sent by AirAsia CRM. Please do not reply to this email thread.

Dear Ms. xxxxx,

Thank you for your feedback to AirAsia Customer Care.

With regards to your email, we hereby enclose the Delay Letter, notifying your DPS-TPE flight status on booking number B6888L.
 

Kindly find the file attached for your perusal.

Should you need fast response to your enquiries in the future, please follow our Twitter Account AskAirAsia (http://www.twitter.com/AskAirAsia) or visit our Live Chat portal at http://www.airasia.com/my/en/live-chat.page.

Thank you for your kind attention and we look forward to see you again.

Warm Regards,

Dewi S
Customer Care